‘ One Night at the Call Centre ’ focuses on the story of one night’s passing with 6 people working together at a call centre in Gurgaon, India. At this particular call centre, the workers are concentrated on giving specialized support to American guests. The 6 characters, Shyam, Priyanka, Esha, Vroom, Radhika and Military Uncle are musketeers, who are all working on this particular night shift together. In America, it's the THANKSGIVING time and the phone lines are ringing frenetically. The call centre receives one call from a veritably special frequenter, GOD. A call that alters everything. Although, it's extensively grounded on this story of 6 characters, the book initiates with a train trip from Kanpur to Delhi. The chronicling author meets a youthful girl on the train, who offers to narrate to him an account with a prerequisite that he'll have to convert it into his 2nd publication. The author hesitantly agrees. And the story is of that particular night at the call centre in Gurgaon. The story is recited through Shyam’s perspective. The stories include feelings of lost love, disillusioned bournes , lack of warmth from family, stress of patriarchal system and the work environs of chains.